FAQ

Frequently Asked Questions

Below is a list of the most frequently asked questions that we receive about our party  rentals. Questions such as how to book the rentals, what differences between the Gold and the Silver package, payment  process, how to make changes to an order, delivery policy and potential  discounts on multiple rentals, along with information on how to reserve  party rentals online.

If you still have any other questions that have not been  answered below, please feel free to contact us and we will get back to you  shortly.

  1. How far in advance should I make the reservation for my event?
  2. Does your rental include an attendant?
  3. Do you require a deposit to reserve my date?
  4. When and how do I pay?
  5. Do you offer a discount for renting multiple party rentals?
  6. Can I make changes to my order?
  7. When do you deliver my order?
  8. What is your cancellation policy?
  9. When the delivery arrives, should I be at the location?
  10. Do you provide Butlers who can set-up and maintain the equipment during the function?

Q: How far in advance should I make the  reservation for my event? A: We recommend making  reservations at least two weeks prior to the event. During the winter holiday  season and the months of June, July and August, booking waiters and equipment  from SugarPop Rentals  for large scale events will require at least one  month notice. For small orders (less than 50 people) one or two weeks is  sufficient.

Q: Does your rental include an attendant? A: Yes. SugarPop Rentals  is a full service  company, and therefore, a professional attendant is present for most of our  rentals. The attendant will operate and help your guests to maximize their experience  when using our fun food rentals.

Q: Do you require a deposit to reserve my date? A: Yes, we require a deposit to formally hold the date  and equipment for your event.

Q: When and how do I pay?           A: We require final payment  on the day of the event. We accept cash, money orders and personal cheques.

Q: Do you offer a discount for renting multiple party rentals?           A: Please contact us if you  would like to order multiple rentals on any single day. We will do our best to  work with you and give you the best price.

Q: Can I make changes to my  order?             A: Additions and changes to  the order must be made 48 hours prior to the event. Items are subject to  availability. Please talk to our party consultants, so we can better advise you  on the items you would require for your event.

Q: When do you deliver my order?           A: Deliveries are usually  made on the day of the event or in some cases one day prior to the party. Our  regular delivery service consists of dropping off the items and picking them up  a day after the completion of the event. In most cases, this is done during our  business hours, however, we can accommodate special requests.

Q: What is your cancellation policy?          A: If you cancel the order  after placing it, we reserve the right to charge a cancellation fee. However, we  understand that not everything in life goes as planned and that sometimes  cancellations are unavoidable. As a result, cancellation fees may be waived  depending on the circumstances.

The minimum cancellation  charge is your deposit of $50  Back to top

Q: When the delivery arrives, should I be at the location?             A: We encourage our clients  to be at home during the delivery of the items.  Your remaining balance will be paid upon the  completion of the event.  Back to top

Q: Do you provide staff who can set-up and maintain the  equipment during the function?          A: Yes, we do. SugarPop Rentals  staff will be in charge of setting up and maintaining equipment  during the function. This will guarantee that you will spend quality time with  your guests rather than worry about maintaining the rentals.  Back to top

SugarPop Rentals offers the following services

• Cotton Candy Machine Rentals • Popcorn Machine Rentals • Sno Cone Machine Rentals (Ice) • Full Service Cotton Candy Machine (2 for 1 Specials) – rent one machine and receive 2nd Machine for FREE (Up to 3 hour rental – 150 servings per machine and a professional attendant) • Candy Buffet (Full Service or Design your own) • LED and Glow Products • Sumo Wrestlers (For Adults and Children) • Photo Booth • Carnival Games • 5ft Stand UP – Minions, Princess, Pirates, • Chair and Linen Rentals • 5ft Gumball Machines • Pre Packaged Cotton Candy and Popcorn (32 Oz) – With custom labels

Email us at sugarpoprentals@gmail.com

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